Support

Need help? Email support@xaplore.dev and we'll get back to you, usually within two business days.

Walkie Talkie: common questions

How do I talk with my family?: Everyone opens the app, enters the same room code and their own name, and joins. Hold the big button to talk; release it to listen.
I can't hear the other person.: Check that both devices are in the same room, the volume is up, and the app has microphone permission (Settings → Walkie Talkie → Microphone). If you're on different networks, give the connection a few seconds to set up.
Do I need to keep the app open?: No. When someone tries to reach you, the app is woken in the background and shows an incoming call.
How do I restore my subscription on a new device?: Sign in with the same Apple ID, open the app, and tap Restore Purchases on the subscription screen.
How do I cancel my subscription?: Subscriptions are managed by Apple. On your iPhone or iPad go to Settings → [your name] → Subscriptions, choose Walkie Talkie, and tap Cancel. Cancel at least 24 hours before the renewal date to avoid being charged.
How do I get a refund?: Refunds are handled by Apple. Request one at reportaproblem.apple.com.
Are my conversations recorded?: No. Voice goes directly between devices and is never stored. See our privacy policy.

Email support@xaplore.dev with your device model, iOS version, and a short description of what happened.